Refund and Returns Policy

Shipping & Delivery

How are the Posters/Artworks packaged?

The Poster is will come rolled in our mailing tubes or 3ply carton box allowing you to frame them locally. They will NOT be ready to hang. The posters don’t come with frames.
Please Note – The art when rolled will come with 0.25 inches extra space all around allowing you to frame (You will be unable to gallery wrap rolled canvas prints, please reach out to us before placing an order if you would like your canvas prints to come with extra 2 inches for gallery wrap)

How are the Poster Book/ Files packaged?

Our poster books/ files are packed in high-quality, protective, and eco-friendly corrugated boxes. Our packaging is totally sustainable and uses zero plastics. They are closely packed with crinkle-cut paper shred filler and confetti that are non-toxic and environmentally friendly protective, and eco-friendly corrugated boxes. Our packaging is totally sustainable and uses zero plastics.

Can I change my shipping address after placing an order?

Yes, you can change the shipping address within 24 hours of placing an order. Write to us at – helpdesk@johndez.com or feel free to contact us at +91 90303 40197. Please ensure that you mention the new shipping address where you would like the product to be shipped. You can also WhatsApp us on the above-mentioned helpdesk number.

Who takes care of the delivery?

We have partnered with leading courier service providers in the industry like FedEx, Delhivery, etc.

How long does it take to process an order?

An order is processed after 24 hours of receipt in the system. We ship the package within 3 to 5 business days from the receipt of an order.

How long does the delivery take?

After the payment has been processed, delivery takes about 7 days, which includes time for packaging and shipping. This may vary depending on the delivery partner. We shall keep you updated with details of your order.

How much does the shipping cost?

We ship orders for free, pan-India.

Taxes and Custom duties for Indian Customers

Product Prices displayed are inclusive of all taxes and duties.

Are there any additional shipping fees?

Yes, in certain cases there could be additional shipping and handling fee if the product is excessively voluminous or heavy or if it needs special care while transportation.

Do you ship/deliver outside India?

We do not ship outside India yet. However, we plan to do so soon. Our website shall be updated once we start shipping internationally.

Made to order and Custom made orders? Items that are made-to-order or customized will be commissioned by you when you place your order, and therefore will take longer to produce and ship.

Further information on the order status can be provided by our customer care upon request.

Returns

When are return requests accepted?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please keep the item in its original condition, with the outer box or case, accessories, and other accompaniments in the packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing a replacement.

We will only accept returns for items that are damaged during transit or have manufacturing defects.

To be eligible for a return, the item must be unused, in the same condition as it was received, and in its original packaging.

Items marked as ‘Final Sale’ cannot be returned.

Custom-made or commissioned items cannot be returned.

Products must be returned within two weeks of the delivery date.

Once an order has been shipped, it cannot be cancelled.

If you wish to return an item, please email us at helpdesk@johndez.com and state the reason for the return, as well as your order number.

The purchaser is responsible for all costs associated with returning an item unless the item received is defective.

If an order is cancelled after it has been shipped, the individual return policy of the vendor will apply, and a return fee may be charged by the vendor in most cases.

We are happy to replace or refund any defective items.

Refunds

We will process any refunds and/or provide credits after the returned goods have been received in new condition and in the original packaging. Your order total will be refunded, minus costs for shipping and handling each way, within 15 working days after we receive & check the returned goods.

To return/refund an item, please write to us at helpdesk@johndez.com, a prompt response is assured to such emails. Alternatively, please call our helpdesk on +91 90303 40197 which remains open 10 AM-6 PM (Monday to Saturday)

Please Note:

Products purchased under any promotional offer or discounted scheme cannot be exchanged.

Please note that we do not provide cash returns.

Credit notes will be valid for 6 months from the date of issue. The code can only be redeemed once and cannot be used partially. You can use the credit note for the purchase of the same value or a higher value.

Orders cannot be cancelled once they have been shipped, or after 24 hours of placing the order.

Returned items must be in new condition and in the original packaging.

Modifications to the terms and conditions of our exchange and returns policy may be made by johndez.com at any time, without prior notification to you. The final decision regarding any modification of the User Agreement rests with johndez.com management. If the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service, you will be deemed to have accepted and agreed to abide by the modified User Agreement.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at helpdesk@johndez.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

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